FAQ

What brand of shirts do you use?

Built By Iron Clothing Co is the brand. 100% original and authentic, we do not use “A brand” such as Hanes, American Apparel, Fruit of The Loom or whatever…We are the BRAND!

What is your return policy?

All returns must be “pre authorized” to receive pre authorization please email customer service with the following information.

  1. Subject line of email should state “Return Pre Authorization”
  2. State why you are wanting to return the product
  3. If you are returning your product for no other reason other than you feel that it is defective, you must notify us within 3 business days of receiving your item. If you fail to contact us within this time frame your request to return the item may be denied.
  4. If you are returning your item for purpose of exchange due to a wrong size or similar issue the apparel MUST meet the following criteria: All items must be returned in a new, unworn and unwashed condition.
  5. All returns or exchanges must be returned within (post dated) by a date of no later than 14 days from being received.
  6. You will be responsible for the return shipping costs. We do not refund shipping costs on returns and or exchanges.

Do you offer a secure checkout?

Built By Iron Clothing Co process all payments through PayPal, and PayPal automatically encrypts your confidential information in transit from your computer to Built By Iron’s online store using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I have to have a PayPal account to check out?

No, you do not need to have a PayPal account. However if you do it can make the check out process that much quicker. Built By Iron accepts all major credit/debit cards.

Can I mail you a check or send cash?

No, we are only able to execute orders through our online store.

How long will it take to receive my order?

It is our goal to ship all orders within 24 hours of being received, however it may take up to 48 hours to be fully processed and shipped. All orders both domestic and international are shipped via the United States Postal Service (USPS) Priority Mail (Unless other wise indicated). USPS states that this service delivers in 2-3 days.  However, this may be longer if you place on order on weekends or over holidays. (International orders may take up to 15 days as the package must first clear you country customs.) All packages will include a tracking number which you will receive once your order has been processed and shipped.